Expert Tips to Create the Best Patient Experience with Telemedicine  

Learn how to create the best experience for your patients when implementing telemedicine in your practice

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Download Guide on Telemedicine in your Pratice: Creating an Exceptional Patient Experience. 

Download Slide Deck Handout 

Telemedicine and virtual services have taken on a key role for practices in navigating the COVID-19 pandemic. For many practices, this is new territory, with a lot to learn in a short period of time. Join Jennifer Mallinger, OD, and Lea Chatham, Director of Content Marketing at Solutionreach, for a discussion about how to create the best experience for your patients when implementing telemedicine in your practice. Key discussions in the webinar will include:

  • The virtual visit workflow from scheduling to follow-up
  • Important steps to ensure accurate scheduling and billing
  • Questions to ask patients to ensure a smooth visit
  • “Webiquette” to create the best virtual experience for both patients and your practice


Jennifer Mallinger, OD

Jennifer Mallinger, OD, is Doctor of Optometry in Summerlin, Nevada, and has practiced there for 23 years. Dr. Mallinger is a member of the Nevada Optometric Association and the American Optometric Association. Caring for families’ eye health in the community is both Dr. Mallinger’s profession and her passion, as her personal approach in her practice comes from her own life experience as a mother of seven. She understands the importance of eye health, as well as overall health, for every member of the family.

Lea Chatham

Lea Chatham is the Director of Content Marketing at Solutionreach, the leader in patient engagement solutions and innovation. She is responsible for developing educational resources to help healthcare organizations stay connected to patients throughout the care journey. Lea spent over five years leading engagement at a small integrated health system and has 15 years of experience developing educational content for leading patient engagement, practice management, and EHR companies. Connect with Lea on Twitter or Linkedin: @leachatham.