Understanding Modern eClaim

The transition to our upgraded eClaim system—Modern eClaim—is now complete. Thank you for your patience during this process. Here’s what you need to know.

Understanding Modern eClaim

The transition to our upgraded eClaim system—Modern eClaim—is now complete. Thank you for your patience during this process. Here’s what you need to know.

Modern eClaim: Upgraded. Streamlined. And ready to go.

The updated Modern eClaim form available on eyefinity.com has a fresh look and new features to improve your claim submission experience. View the transition timeline, Modern eClaim tips, features, and training resources below. 

eClaim Transition - What You Need to Know

Classic eClaim Removal
The final step in the transition to Modern eClaim was removing access to Classic eClaim as follows:

  • May 12, 2022 – California Providers
  • June 9, 2022 – Providers in all other states

Modern eClaim Tips
To support you through the transition to Modern eClaim, we compiled a few tips to help you navigate some common scenarios.
View Modern eClaim Tips

 

Modern eClaim Features

In addition to its friendlier look and feel, the streamlined Modern eClaim interface on eyefinity.com was designed to improve your online – and offline – experience:

  • All information on a single page – quickly jump to form sections using the navigation links
  • Coordination of benefits (COB) functionality – ditch the paper forms and manage your COB process online
  • Time-savers like pre-populated fields, helpful dropdowns, and the elimination of duplicate requests for information

Modern eClaim also allows VSP® to better support future system and security updates, which can help minimize system disruptions that can affect your access to claim filing.

Resources to Navigate Modern eClaim

Resource Guides and Training Videos

Learn how to submit various types of claims, including the new coordination of benefits (COB) functionality, through:
 
Resource guides (PDF format)
5-minute videos

Webinar: Using Modern eClaim and COB

This 50-minute Premier Academy360 webinar covers all you need to know about submitting claims and coordination of benefits (COB) with Modern eClaim on eyefinity.com.

Plus, eligible practices can earn 60 points toward the Premier Academy360 Training badge.

Webinar: Successfully Transitioning to Modern eClaim

This 35-minute on-demand webinar provides answers to frequently asked questions about Modern eClaim.

Questions?

  • If you have technical issues with eClaim functionality, contact Eyefinity® Customer Service at 877.448.0707, option 1, or customercare@eyefinity.com.
  • For questions related to COB benefits, eligibility, and authorizations, call 800.615.1883.
  • For questions about claims that have already been submitted, including claim adjustments, call 844.344.3591.
  • For all other inquiries, please contact your regular VSP representatives.
Check Premier Status