Understanding Modern eClaim

We’ve updated our eClaim system to provide a friendlier online experience. “Classic” eClaim will be discontinued Q2 of 2022.
Start using Modern eClaim today!

Understanding Modern eClaim

We’ve updated our eClaim system to provide a friendlier online experience. “Classic” eClaim will be discontinued Q2 of 2022.
Start using Modern eClaim today!

Say hello to Modern eClaim. Upgraded. Streamlined. And available NOW!

A fresh new look isn’t the only change you’ll see on the new Modern eClaim form, now available on eyefinity.com.

In addition to its friendlier look and feel, the streamlined Modern eClaim interface on eyefinity.com was designed to improve your online – and offline – experience:

  • All information on one scrollable page – no more clicking to multiple pages to submit a claim
  • Coordination of benefits (COB) functionality – ditch the paper forms and handle your COB process all in one place
  • Time-savers like pre-populated fields, helpful dropdowns, and the elimination of duplicate requests for information

The Modern eClaim platform also allows VSP® to better support system and security updates, which can help minimize system disruptions that can affect your access to claim filing.

eClaim Transition - What You Need to Know

Classic eClaim Removal
All practices currently default to Modern eClaim upon each log in. The final step in the transition to Modern eClaim is removing access to Classic eClaim. See removal dates below.

  • Week of May 9, 2022 – California Providers
  • Week of June 6, 2022 – Providers in all other states

Modern eClaim Tips
To support you through the transition to Modern eClaim, we compiled a few tips to help you navigate some common scenarios.
View Modern eClaim Tips

 


New Live Webinar May 12 & 19: Successfully Transitioning to Modern eClaim

Join a new live webinar for answers to your most frequently asked questions about using Modern eClaim, including tips to navigate Modern eClaim quickly and efficiently. This webinar will also include a Q&A segment, so please email your questions in advance to customercare@eyefinity.com.

The webinar is offered twice for your convenience. Register below and learn more—including info on a $50 gift card drawing!

Get Started

Register for On Demand Webinar: Using Modern eClaim and COB

This 50-minute Premier Academy360 webinar covers all you need to know about submitting claims and coordination of benefits (COB) with Modern eClaim on eyefinity.com.

Plus, eligible practices can earn 60 points toward the Premier Academy360 Training badge.

Review resource guides and training videos on your own time

Learn how to submit various types of claims, including the new coordination of benefits (COB) functionality.

These short videos include the same information you’ll find in the on-demand webinar, but in 5-minute increments. If you’d rather read the instructions, written resource guides are also available in PDF format.

Jump right in

If you’re the “learn by doing” type, the Modern eClaim form is designed to be intuitive. Here’s how to access it:

1.Log in to eyefinity.com and go to the eInsurance page.
2. Scroll down to the Modern eClaim section.
3. Move the toggle bar to the RIGHT (the bar will turn green).
Remember, we have plenty of resources available if you need more help.

Questions?

  • If you have technical issues with eClaim functionality, contact Eyefinity® Customer Service at 877.448.0707, option 1, or customercare@eyefinity.com.
  • For questions related to COB benefits, eligibility, and authorizations, call 800.615.1883.
  • For questions about claims that have already been submitted, including claim adjustments, call 844.344.3591.
  • For all other inquiries, please contact your regular VSP representatives.