REMINDER - Patient Language Assistance

Office Language Capability

Does anyone in your office speak languages other than English? If so, let VSP^® patients know by sharing that important information in the Find a Doctor Directory at vsp.com. Log in to eyefinity.com and go to VSPOnline, then visit Practice/Doctor Updates under Administration and select Office Languages to update at least once a quarter or whenever your language capabilities change.

American Sign Language (ASL) Interpreter Requests

Under the Americans with Disabilities Act of 1990, eye doctors and other health care providers are required under this federal law to provide American Sign Language (ASL) interpreter services, at no cost to the patient, to patients who need and request ASL interpreter services.

If you or a member of your staff are ASL-fluent, you may, of course, communicate with hearing-impaired patients in that manner. If neither you nor a member of your staff have fluency in ASL, make arrangements for an ASL face-to-face interpreter to assist, at no cost to the patient. If the patient is receiving services using Medicare or Medicaid benefits, there is no cost to the patient or to you.

If you need help finding an ASL interpreter, you may contact VSP Customer Care at 800.615.1883.