Marketing Resources

New Toll Free Number for Submitted Claims

To provide a better experience for you and your staff contacting VSP^® Customer Service, effective October 26, 2021 VSP is adding a new toll-free number, 844.344.3591, for questions related to claims that have already been submitted.

Posted: October 20, 2021

Category: Premier Edge

Calls to this toll-free number will reach a team of Customer Service Representatives who can efficiently handle your claim adjustment calls and provide you with self-service options that will save you time in the future.

For all other topics, please connect with your regular VSP contacts or refer to the below list.

Who Do I Call?

800.615.1883 – Pre-submission questions, including eligibility and authorizations.

800.942.5353 – Eyefinity Software Support for questions about submitting claims through your Eyefinity practice management system (OfficeMate, AcuityLogic, or Eyefinity Practice Management).

844.344.3591 – Submitted claims questions, including claim adjustments.

877.448.0707, option 1 or customercare@eyefinity.com – Eyefinity Customer Service for technical issues about eClaim on eyefinity.com

Marketing Resources

New Toll Free Number for Submitted Claims

To provide a better experience for you and your staff contacting VSP® Customer Service, effective October 26, 2021 VSP is adding a new toll-free number, 844.344.3591, for questions related to claims that have already been submitted.

To provide a better experience for you and your staff contacting VSP^® Customer Service, effective October 26, 2021 VSP is adding a new toll-free number, 844.344.3591, for questions related to claims that have already been submitted.